Policies
Turn Around Time (TAT)
- Ready To Ship (RTS): 1-2 Business Days
- Made to Order (MTO): 5-10 Business Days
- Sublimation Items (SUB) 1-2 Business Days
TAT does NOT include shipping transit time.
If your order contains both RTS/SUB and MTO items ALL items will proceed at the maximum TAT.
Shipping: I will use the most cost effective carrier that includes insurance. This insurance is for Damaged and Loss during shipping. NOT stolen packages, Please leave a note for me and I will leave delivery instructions if you need them. Best investment ever? Door camera. You will have file a claim with the carrier, home insurance or credit card company and I will provide you with everything I can to assist.
I am not responsible for the USPS or any shipping party at all, for that matter. They do run late occasionally, or lose items. But I will always treat your order as if it were my own order. If you have a shipping issue please let me know and I will help in any way I can.
Return Policy
Customized Items: All sales are FINAL. Due to the nature of the item, I am unable to resell, however, if there is an issue with the cup that is my mistake, I will fix the error at no cost to you. You must report an issue to me within 24 hours of receipt. Please email me at HERE.
Prints: These are MTO. All sales are FINAL. Each print is made when you order. I do not keep stock items, however, if there is an issue with a print that is MY mistake. I will fix the error at no cost to you. You must report an issue to me within 24 hours of receipt. Please email me at HERE.
Any non-customized items: May be returned should you need to, but they must be in NEW condition. You must contact me within 24 hours and return to me within 7 days.
TUMBLER CARE INSTRUCTIONS
With proper care personalized tumblers will last years to come.
♥ Do not microwave. EVER. This is a fire hazard!
♥ Do not leave in direct sunlight for extended periods of time. UV rays can accelerate yellowing, fade or damage your cup design.
♥ Do not expose to extreme heat - this includes leaving in a hot car.
Just In Case:
If dropped, the epoxy tumblers may crack or shatter. I cannot be responsible for damage once you receive it. However, if you damage your tumbler at any point in its life, feel free to reach out to me, I may be able to repair with a minimal fee.
NOTABLE MENTIONS
♥ Please understand that colors may vary depending on your monitor and/or screen settings.
♥ These items are made by hand and no two are exactly the same. There may be imperfections, this is due to the nature of art and does not effect the quality of the item. If you find a glitter that shouldn't be there, you got a bonus. :)